FAQ's

COOKIE CARE

WHERE SHOULD I STORE MY COOKIES?


Your cookies will arrive in a box, wrapped up with paper. Your cookies can be stored inside the box for up to 5 days in a cool cupboard or room. If you would like your cookies to last even longer than 5 days, then follow the steps below on how to freeze and refresh your cookies.




CAN I FREEZE MY COOKIES?


Yes! If you would like to your cookies to last a little longer, then place them in an airtight container in the freezer. When you get the urge for a freshly baked cookie, take your cookies out of the freezer and defrost at room temperature. Alternatively, follow these steps to refresh your cookies: For best results: OVEN: pre-heat your oven to 170ºc, wait until it is fully heated before placing your cookie in the oven, otherwise it may dry out or over-bake. Place the cookie on a baking tray, lined with greaseproof paper and bake for 4-5 minutes. Leave to cool for 5 minutes and voila! For quick results: MICROWAVE: place your cookie on a microwave safe dish and pop in your microwave on a high setting for 20-30 seconds - allow to cool and enjoy!




WHAT SIZE ARE THE COOKIES?


Our cookies weigh approximately 100g before baking - there may be some variants here, because cookies are not all the same!




HOW LONG DO YOUR COOKIES LAST?


Our cookies are best enjoyed as fresh as possible, but will last up to 5 days. If you would like them to last longer, follow our instructions on freezing!




WHY DO YOUR COOKIES CONTAIN NUTS?


We use a plant-based alternative to butter that contains 1% almond butter.





CAKE CARE

WHERE SHOULD I STORE MY CAKE?


We recommend our cakes to be stored inside it's box, in the fridge, until 1-2 hours before serving. If you have leftovers make sure they are covered, otherwise your cake will dry out.




WHAT SIZE CAKE SHOULD I ORDER?


It depends how much you want to eat! Our guidelines are: 6 inch | serves approx. 8-14 8 inch | serves approx. 16-22 10 inch | serves approx. 28-34




HOW LONG WILL MY CAKE LAST FOR?


Your cake is best enjoyed fresh on the day of delivery. However if you follow our serving instructions they will last 4-5 days.





COMMON QUESTIONS

WHERE IS YOUR SHOP?


We don't have an shop front, but we occasionally do pop-ups at markets across London. You can order for collection from our North London kitchen, or arrange for delivery.




IS EVERYTHING PLANT-BASED?


Indeed it is! We don't use any animal derived products in our kitchen.




DO YOU HAVE ANY GLUTEN FREE OPTIONS?


At the moment we don't have any gluten free options available, but we are working on it.




I HAVE ALLERGIES, WHAT CAN I HAVE?


Please note everything is made and baked in a kitchen which handles cereals containing gluten, nuts, peanuts, sesame, soya and sulphur dioxide, therefore we cannot guarantee that they are free from traces of these allergens. We bake everything on shared equipment in our kitchen, where we process all of the above listed allergens. If you have a severe allergy, please know that while we do our best to prevent cross-contamination, we are not an allergy-free bakery. For more information about what's in our bakes please contact us directly




WHAT INGREDIENTS DO YOU USE?


Lovely Buns take great pride in sourcing the best quality ingredients, using organic English flour, fairly traded unrefined cane sugars, fair trade chocolate, organic fresh and dried fruits and seasonal produce where possible. Check out our ingredients page for more information




DO YOU SELL WHOLESALE?


Yes, we sell to small cafes and coffee shops in London. If you would like further information on our wholesale options please contact us.





DELIVERY

DO YOU DELIVER TO MY POSTCODE?


Check our delivery page to see if we deliver to your area. We run a postal service on some of our bakes, which can be delivered across the UK.




DO YOU DELIVER OUTSIDE OF LONDON?


We run a postal delivery service on some of our treats which can be delivered across the UK. If you are looking for something more bespoke for delivery outside of London please contact us directly.




WHEN WILL MY ORDER ARRIVE?


London deliveries will arrive on the date you selected at checkout. Postal deliveries will be dispatched on the date you selected at checkout, which should arrive within 2-3 days. If you haven't received your items, please let us know.




CAN I RETURN MY ORDER?


Our items are perishable and made to order, so they cannot be returned. If you have any problems with your order please let us know.





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